Please note that this privacy notice will regularly be updated to reflect any change in the way we handle your personal information or any changes in applicable laws.
This Privacy Notice describes the policies and procedures of VaultX Wallet (“VaultX Wallet”, “we,” “our,” or “us”) pertaining to the collection, use, and disclosure of your information on www.vaultxwallet.io and related mobile applications and products we offer (the “Services”).
This Privacy Notice applies together with any terms of business and other contractual documents, including but not limited to any agreements we may have with you.
- Introduction
- Collection and Use of Your Personal Data
- Use of Cookies
- How We Share Your Data
- International Transfers of Personal Data
- Data Retention
- Data Security
- Your Privacy Rights
- Children
- Revisions to Our Privacy Notice
- Privacy Team Contact Information
1. Introduction
Your right to privacy and the protection of your personal data is important to us. VaultX Wallet is committed to the best practices in privacy and we will only collect data when it’s strictly necessary to provide our services. VaultX Wallet is a non-custodial wallet software for digital assets and with a decentralized nature, is programmed to process the minimum amount of data as necessary to provide its services. The information accessed will vary based on our relationship or interaction with you.
By using VaultX Wallet, including downloading one of our mobile applications, visiting our website and participating in our campaigns, you acknowledge the use, disclosure, and procedures outlined in this Privacy Notice.
The following sections provide further details as to how we process your personal information through VaultX Wallet.
2. Collection and Use of Your Personal Data
Personal data is data that may identify an individual or relates to an identifiable individual. This includes information you provide to us, information which is collected or created automatically in the natural course of provision of our services. Following best practices in privacy such as data minimisation, we endeavour to collect only the amount of Personal Information that is necessary to provide our services to our users.
We generally collect and process your information in three primary ways: directly from you, automatically through your use of our Services, and from third parties. We strive where possible to ensure that the collected information is de-identified, pseudonymized, and/or anonymized. We may use aggregated or anonymized data to enhance our Services. This includes analyzing general usage patterns, gathering feedback, and conducting research, all while ensuring individual users remain unidentified. For instance, we might generate usage reports that do not contain any personal information.
If you are self-custody wallet user
As a user of our wallet application, whether through the app or browser, you have the option to create or import a new wallet and use our services, which is stored locally on your device. We do not collect email addresses or any other categories of personal information for this purpose.
Below, we present a table that outlines the personal information the application uses and the purposes for processing that information.
| Category of Personal Data | Types of Personal Data | Purpose of Processing & Legal Basis (UK & GDPR) |
|---|---|---|
| Wallet Information | Wallet private key and public wallet address. * Please note that wallet information is stored locally on your device under your custody. |
We process your Wallet Information and Transaction Information to deliver self-custody crypto wallet services and to facilitate, execute, and manage the transactions you request. Legal basis: Essential for the performance of a contract of which you are a party. |
| Transaction Information | Information about historical transactions made on the public blockchain such as timestamps, public wallet address, and transaction amounts. | Same as above. |
| Device & Usage Information |
Device model, operating system, app installation info, browser type, and language setting. * IP address is used only on a transient basis for redirection, not stored or accessed. |
We use Device and Usage Information to deliver and enhance services for better user experience. Legal basis: Necessary for legitimate interests in improving services and enhancing user experience. |
If you are a visitor on our website
When you use our website, request customer support, participate in our community forum or campaigns, you may provide personal information. Please note that we do not ask for your wallet information for this purpose. You can access our forum without creating an account, though you have the option to create a profile if you wish to interact with other members.
Below, we present a table that outlines the personal information the application uses and the purposes for processing that information.
| Category of Personal Data | Types of Personal Data | Purpose of Processing & Legal Basis (UK & GDPR) |
|---|---|---|
| Contact Information | Information you choose to provide during your interaction with us on our website such as email address. |
We process your contact information to communicate with you on customer support and assistance purposes. Legal basis: Essential for the performance of a contract of which you are a party. |
| Social Media Information | Information you choose to provide during your interaction with us via social media channels such as X, Instagram, etc. |
We use your social media information to keep you updated on the latest announcements on social media channels. Legal basis: Consent. You may withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. |
| Profile Information | Information you choose to provide when creating a profile on our online community forum such as email, username, profile picture. |
We process your profile information to enable login and facilitate member interactions on the community forum platform. Legal basis: Essential for the performance of a contract of which you are a party. |
| Device & Usage Information |
Device model, operating system, internet connectivity data such as browser type, application version, time zone, and language setting. * IP address is used only on a transient basis for redirection and not retained or linked to user identity. |
We use your Device and Usage Information to deliver and enhance our services, ensuring a better user experience. Legal basis: Necessary for our legitimate interests in improving services and user experience. |
3. Use of Cookies
We use cookies and similar tools to enhance your user experience, provide our services, enhance our marketing efforts and understand how customers use our services so we can make improvements. Depending on applicable laws in the region you are located in, the cookie banner on your browser will tell you how to accept or refuse cookies.
4. How We Share Your Data
Information about our users is an important part of our business and we are not in the business of selling our users’ personal information to others. We may transfer personal data to our service providers or third parties in connection with VaultX Wallet’s operation of its business, as certain features on VaultX Wallet rely on various third-party products and services (collectively “Third Party Services”), such as cloud storage, analytics and improvement of website-related services and features, and performance of maintenance services.
Third party services providers only have access to Personal Information, such as your public Wallet addresses, to perform their functions, provide services and may not use it for other purposes. Furthermore, they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protections laws.
We may also share personal data with the following persons or in the following circumstances:
- Business transfers: User information may be transferred as part of a business transfer or acquisition, remaining subject to this Privacy Notice unless users consent otherwise.
- Protection of Us and Others: We may share information to comply with legal obligations or protect VaultX Wallet’s rights, users, or public safety.
- We may also share aggregated or non-personally identifiable data with partners, publishers, developers, or others to improve our Services.
Our services may enable connections with Third Party Platforms (e.g., decentralized apps). These platforms operate under their own privacy policies. If you interact with them, your wallet address or payment data may be disclosed to them. We do not endorse or control these third parties, and they are responsible for their own privacy practices.
5. International Transfers of Personal Data
We may transfer your personal information to our Affiliates, third-party partners, and service providers based throughout the world. In cases where we intend to transfer personal information to third countries or international organisations outside of your country of residence, VaultX Wallet puts in place suitable technical, organizational and contractual safeguards (including Standard Contractual Clauses), to ensure that such transfer is carried out in compliance with applicable data protection rules.
6. Data Retention
We will retain your personal data for as long as necessary to provide our Services, fulfill the purposes stated in this Privacy Notice, and comply with legal requirements such as tax, accounting, or legal claims. We may also keep your data for an extended period if required by applicable laws or if it is needed for legal disputes or regulatory matters.
Please note that even if you delete your Wallet or addresses from the VaultX Wallet mobile application, uninstall VaultX Wallet mobile applications from your device, or request that your information be deleted, the right to deletion/erasure of your personal data is not absolute in some circumstances. This is because blockchains are public decentralised networks and blockchain technology does not generally allow for data to be deleted and your right to erasure may not be able to be fully enforced.
7. Data Security
We recognize that information security is a crucial component of data privacy. We are committed to making sure your information is protected in accordance with applicable laws and our data privacy policies. Although no data transmission, including over the Internet or through any website, can be guaranteed to be entirely secure, we employ a range of commercially reasonable physical, technical, and procedural measures to protect personal data from unauthorized access, use, disclosure, alteration, or destruction.
The information you provide to us is stored on secure servers managed by us or our service providers. Access and use of this information are governed by our security policies and standards, or those agreed upon with our service providers. We hold ISO 27001 and ISO 27701 certifications, which demonstrate our commitment to managing information security in accordance with best practices.
If you are our self-custody wallet user, please be aware that your wallet information is stored locally on your device and remains under your personal control. To protect your wallet information, ensure that access controls and a passcode are enabled on both your device and the wallet application. It is important to keep your passcode confidential and not share it with anyone.
8. Your Privacy Rights
Subject to applicable law, you have several rights regarding your privacy and personal data protection. You may:
- Request Access: Obtain a copy of your personal data we process.
- Request Rectification: Ask us to correct inaccurate or incomplete data.
- Object to Processing: Ask us to stop processing your data under certain circumstances.
- Data Portability: Request your information in a structured format to share with another provider.
- Withdraw Consent: Withdraw consent to data processing at any time (if processing was based on consent).
- Request Erasure: Ask us to delete personal data where it is no longer needed (note: blockchain data may be immutable).
- Restrict Processing: Request that your data only be processed in limited situations.
Please contact us via our support channels to exercise these rights. These rights are not absolute and may be subject to applicable legal exceptions.
Anti-money laundering (AML)
To ensure a secure and compliant platform, we rigorously adhere to anti-money laundering (AML) regulations. Our procedures include continuous transaction monitoring, risk assessments, and use of analytics to detect suspicious patterns and prevent illicit activity.
9. Children
We are especially sensitive about children’s information. Our Services are not targeted towards children, and users must be at least eighteen (18) years old. We do not knowingly collect personal data from anyone under 13. If you're a parent or guardian and believe a child has accessed VaultX Wallet, please contact us immediately.
10. Revisions to Our Privacy Notice
If you choose to use VaultX Wallet’s products and services, your use and any dispute over privacy is subject to this Notice and our Terms of Use. Please contact us if you have any privacy concerns.
We reserve the right to revise this Privacy Notice. The “Last Updated” date will indicate the most recent revision. Please review this notice regularly. Continued use of VaultX Wallet after updates means you accept the revised terms.
11. Privacy Team Contact Information
If you have any privacy-related questions, please contact us through our support channels. Thank you for taking the time to read our Privacy Notice!